FAQ - Emerald Comedy Club

FAQ
How do I get my tickets?

We do not use physical tickets at our club. After purchasing, you will receive an email confirmation, but you do not need this to get in. It serves as a receipt.

When you arrive, make sure all party members have their IDs. Everyone will check in under the name you used for the tickets at the front desk (Will Call). Then we will get you seated!

How much are show tickets?

Comedians set their own prices! Check the calendar for specific event prices.

Can I buy tickets at the door?

While you can buy tickets at the door if any tickets remain, we highly recommend buying tickets online as many events sell out in advance. Ticket prices at the door will be the same price as online.

Can I buy tickets from a third-party site/seller or Ticketmaster?

No, we are not affiliated with any third-party ticketing systems. These sites often overcharge or are scams. Only buy tickets through our website, and be cautious of resellers for sold-out shows.

What is Ticket Protection, and how can I redeem it?

Ticket Protection is insurance that allows you to cancel your order to receive a venue credit toward a future event. It can be added to most orders at the time of purchase but cannot be added after the order has been placed.

To redeem your Ticket Protection and receive a venue credit toward a future event, please send an email to tickets@emeraldcitycomedy.com with your order number no less than 24 hours before showtime.

Please Note: Cancelation requests received via phone, chat, or less than 24 hours before showtime will not be accepted.

I didn't receive my confirmation email. What do I do?

No problem! This email is not needed to get in. Check your Spam, Junk, or Promotions folder. If you need the confirmation, email us at tickets@emeraldcitycomedy.com and we can resend it.

Show Policies

There is no talking and no phone use allowed during any of our shows. If you need to check your phone, please get up and go to the restroom or back to the entrance/front desk of the club before checking your device. You will not be refunded if you are asked to leave.

What is the difference between Reserved and General Admission tickets?

General Admission seating is assigned on a first-come, first-sat basis as you enter the showroom. The earlier you arrive, the better your seats will be.

Reserved seats are pre-assigned for you by management on the night of the show. They are the best seats available for your party size at the time they are assigned.

Please Note: We do not take seating requests and cannot guarantee seats in a specific location.

Is there an age limit?

All shows are strictly 21+. Valid ID required for all shows.

What is the difference between a "promo code" and a "group code"?

A promo code is a code you can use for a discounted price on your total order. A group code is used when you have a large group and each person is purchasing individually. Everyone will put in the same group code so our front desk staff knows you are one party and will seat you accordingly. The group code could be "Jane Smith's Birthday" or "John Doe's Retirement Party".

How long do the shows last?

Shows are usually between 90 and 105 minutes, although the show's actual length is entirely dependent on the headliner and what their current performance calls for.

Do you have food and beverages available during shows?

Yes, we offer a full bar and a variety of drinks (alcoholic and non). Check out our menu HERE.

Is there a drink or item minimum?

Yes, each person must purchase 2 items (alcoholic drink, non-alcoholic drink, or food). Items purchased during happy hour do NOT count towards the minimum. No minimum on open mic nights. Thank you for supporting live comedy!

Why do you have a 2 item minimum?

This is standard for most comedy clubs. Comedians are paid from ticket sales, so this helps us cover costs and support our staff. You can purchase beverages, food, or even bottled water to take home.

Should I make a reservation?

This is not required, but highly recommended. You can buy tickets online from our calendar page, or give us a call at (206) 390-9152. If you buy online, you do not have to call. You do not need to print tickets, just give your name when you arrive at will call.

What is seating like?

We have cabaret style seating, so small tables with chairs around them. Most of our tables seat 4 people. If your group is smaller you may be sitting with another couple, if it is larger you will have multiple tables next to each other.

All of our seating is done first come first serve. We do offer reserved seating at a slightly higher ticket price online. This is guaranteed seating in the front 25% of the venue if you show up before the show actually starts.

Is there an automatic gratuity?

There is not an automatic gratuity, but there is a 12% administrative fee on all food and beverage purchases.

Are you handicap accessible?

Yes. Call our box office for more information. We encourage all patrons who have a disability to reach out to us to make accommodations.

Is there smoking in the showroom?

We are 100% non-smoking, including e-cigarettes. There is no re-entry, so finish smoking before coming into the showroom.

Are you available for private events?

Yes, we can set up a comedy show for your event or rent the space on an off night. For inquiries, email info@emeraldcitycomedy.com.

Can we view your Privacy Policy/Terms and Conditions?

Of course! Click HERE for full details!